Privacy policy

www.elkapieterman.be is part of Elka Pieterman Holland B.V.

At Elka Pieterman, we highly value the protection of our customers’ and users’ personal data. In this privacy statement, we explain what personal data we collect, why we process this data, and what your rights are. This statement applies to all users of our B2B webshop and other services we offer in Belgium.

1. Who are we?

Elka Pieterman Holland B.V.

Eikdonk 3, 4825 AZ Breda, The Netherlands

P.O. Box 3361, 4800 DJ Breda, The Netherlands

Chamber of Commerce No.: 20024218

Email: sales@elkapieterman.be

Phone: +32 3263240

Elka Pieterman Holland B.V. is responsible for processing your personal data as described in this statement.

2. What data do we process?

We may process the following personal data:

First and last name of the contact person
Job title within the company
Company name and VAT number
Business email address
Business phone number
Username and password
Order history and preferences
IP address and browser data (for analytical purposes)

3. Why do we process your data?

Your personal data is processed for the following purposes:

To process and deliver orders
To create and manage user accounts
To respond to questions or complaints
To send service emails or commercial communications
To improve our webshop and services
To comply with legal obligations

4. Legal grounds for processing

We process personal data on the basis of the following legal grounds:

Performance of a contract
Legal obligation
Legitimate interest (e.g. customer service, direct marketing to clients)
Consent (e.g. newsletter subscriptions)

5. Retention periods

We do not retain your data longer than necessary for the purposes for which it was collected, or as long as legally required:

User account: as long as active or up to 2 years after last use
Billing and transaction data: 7 years
Correspondence: 2 years
Newsletter subscription: until unsubscribed

6. Sharing data with third parties

Your data may be shared with third parties when necessary for our services or when legally required:

Logistics partners
IT and hosting providers
Payment service providers
External accountants or advisors

We enter into data processing agreements with these parties to protect your data.

7. Data security

We take appropriate technical and organizational measures to secure your personal data:

Secure SSL connections
Restricted access to systems
Regular backups
Encrypted storage where applicable

8. Your rights under the GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your data
Correct your data
Have your data deleted (right to be forgotten)
Restrict processing
Object to processing
Transfer your data to another party (data portability)

You can contact us at privacy@elka.nl or sales@elkapieterman.be to exercise these rights. We will respond within 30 days.

You also have the right to file a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)

Drukpersstraat 35, 1000 Brussels

https://www.gegevensbeschermingsautoriteit.be

contact@apd-gba.be

9. International data transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision. Our IT systems are primarily hosted within the EU.

10. Data Protection Officer

For any privacy-related questions, you can also contact our Data Protection Officer via privacy@elka.nl.

11. Cookies and similar technologies

Our webshop uses functional, analytical, and possibly tracking cookies.

12. Changes to this statement

Elka Pieterman reserves the right to amend this privacy statement. The most current version is always available on our webshop.

13. Contact

Email: sales@elkapieterman.be

Phone: +32 3263240

Postal address: Eikdonk 3, 4825 AZ Breda – P.O. Box 3361, 4800 DJ Breda, The Netherlands